Job Summary

The Islamic Desk Officer is responsible for driving revenue growth through the development and promotion of Shariah-compliant (Takaful) insurance solutions, with a primary focus on Islamic institutions, societies, and ethically aligned market segments.

This role also contributes to broader business development efforts across all market segments, positioning the organization as a leading provider of Takaful insurance solutions.

Responsibilities

Takaful Business Acquisition & Market Penetration

• Drive the acquisition and growth of Takaful business by identifying and converting opportunities within Islamic societies, associations, cooperatives, and faith-based organizations.
• Identify, develop, and convert high-value prospects within the Islamic market segment.
• Build and maintain a robust sales pipeline to ensure consistent revenue generation from the target market.

Client Relationship Management & Retention

• Develop and maintain strong, long-term relationships with clients and key stakeholders.
• Manage client portfolios to ensure retention, renewals, and cross-selling opportunities.
• Serve as the primary interface for clients within the Islamic Desk segment, ensuring excellent service delivery.
  

Business Development Across All Segments

• Generate and close business opportunities across all insurance product lines beyond the Islamic Desk focus area.
• Identify and pursue corporate and retail clients in diverse sectors to support overall organizational revenue goals.
• Collaborate with the Business Development team to execute sales strategies and achieve departmental targets.

Market Engagement, Collaboration & Business Development Initiatives

• Execute targeted marketing and outreach initiatives to drive visibility and uptake of Takaful products.
• Representing the organization at community engagements, institutional meetings, and business forums.
• Identify strategic partnership opportunities to expand market reach and drive business growth.
• Collaborate with internal teams (Underwriting, Claims, and Shariah Compliance) to ensure seamless onboarding and service delivery.
• Maintain accurate records of business activities and provide periodic performance reports.
  

Data Protection & Confidentiality

• Uphold the highest standards of confidentiality in handling company-related
  information, ensuring compliance with data protection laws and internal policies.
• Adhere to the company’s information security guidelines, including proper storage, transmission, and disposal of sensitive materials.
• Promptly report any suspected data breaches or unauthorized access to the
  appropriate company authority.
• Participate in periodic data protection training to stay informed about evolving
  security risks and best practices.
  

General Assignment

• Execute any other duties and tasks that may be designated or assigned by the
  Company.
• Participate in the knowledge sharing programme of the department and the
  company
• To provide supports to your manager, Managing Director and Vice Chairman as may be required towards serving the Board, Management and staff members.

Qualification

• Bachelor’s degree in business administration, Marketing, Finance, Economics, or related field.
• Minimum of 2–4 years’ experience in business development within insurance or financial services.
• Sound knowledge of Takaful and Islamic finance principles is required.
• Relevant professional or Islamic finance certification is an added advantage.

Skills and Competencies

• Strong sales, negotiation, and business development skills.
• Solid understanding of Shariah-compliant financial models (Takaful).
• Excellent stakeholder engagement and relationship management skills.
• Strong communication and presentation abilities.
• Commercial awareness and market intelligence capability.
• High ethical standards and cultural sensitivity.

KPIs and Performance Metrics

1. Takaful revenue growth and contribution to overall business development.
2. Number of new Islamic institutions/clients onboarded.
3. Client retention rate.
4. Number of strategic partnerships and outreach initiatives executed.