Job Summary

The Senior Financial Institution Officer is responsible for developing, managing, and expanding strategic relationships with banks, microfinance banks, fintechs, investment companies, cooperative societies, and other financial institutions to drive business growth for the Company.

The role focuses on identifying partnership opportunities, generating business through institutional channels, managing key accounts, and promoting the Company's Takaful insurance products and services.

Responsibilities

Financial Institution Business Development:

• Develop and implement strategies for acquiring and managing financial institution partnerships.
• Identify new business opportunities within banks, microfinance institutions, fintech companies, mortgage institutions, investment firms, and other financial service providers.
• Promote the Company's Takaful products and services through institutional partnerships.
• Drive premium generation and revenue growth through the financial institutions channel.
• Develop bancatakaful and other partnership initiatives to increase market penetration.

Relationship Management:

• Build and maintain strong relationships with key decision-makers within partner institutions.
• Conduct regular engagement meetings with existing and prospective partners.
• Manage institutional accounts and ensure high levels of partner satisfaction.
• Resolve partner concerns promptly and maintain long-term business relationships.
• Identify opportunities to deepen existing partnerships and increase business volumes.
  

Market Intelligence & Business Strategy:

• Monitor industry trends, regulatory developments, and competitor activities within the financial services sector.
• Conduct market research to identify emerging opportunities and strategic partnerships.
• Provide management with insights and recommendations on market development.
• Support the development of innovative partnership models and distribution channels.

Customer Acquisition & Portfolio Growth:

• Generate business opportunities through institutional referrals and partner networks.
• Drive the acquisition of corporate and retail clients through financial institution channels.
• Promote cross-selling and upselling opportunities across the Company's product offerings.
• Support the achievement of departmental and organizational growth objectives.

Data Protection & Confidentiality

• Uphold the highest standards of confidentiality in handling company-related information, ensuring compliance with data protection laws and internal policies.
• Adhere to the company’s information security guidelines, including proper storage, transmission, and disposal of sensitive materials.
• Promptly report any suspected data breaches or unauthorized access to the appropriate company authority.
• Participate in periodic data protection training to stay informed about evolving security risks and best practices.
  

General Assignment

• Execute any other duties and tasks that may be designated or assigned by the
  Company.
• Participate in the knowledge sharing programme of the department and the
  company.
• To provide supports to your Team Lead/ Branch Manager as may be required
  towards serving the Board, Management and staff.

Qualification

Education

• Bachelor’s degree in Marketing, Business Administration, or related fields.

Experience

• Minimum of 4–6 years' experience in Business Development, Relationship
  Management, Bancassurance/Bancatakaful, Banking, Financial Services, Insurance, or Partnership Management.
• Professional certifications such as CIIN, CIM, or equivalent) are an added advantage

Skills and Competencies

• Strong interpersonal, communication and negotiation skills.
• Excellent verbal and written communication skills.
• Proposal development and presentation skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Proficiency in CRM software and Microsoft Office Suite.
• High level of motivation and target-driven mindset. Negotiation and stakeholder management.

KPIs and Performance Metrics

1. Achievement of premium and revenue generation targets.
2. Growth in partnership portfolio.
3. Number of active institutional relationships maintained.
4. Number of new business opportunities identified and converted.
5. Market penetration within the financial institutions sector.